Assistant Quality Assurance Officer - Customer Service
Assistant Quality Assurance Officer - Customer Service
Hong Kong Technology Venture Company LimitedJob Highlights
- Minimum 1 year of relevant experience in quality assurance/customer service
- Experience in manage contact center operation (email, chat, phone, social media)
What You Will Be Doing
- Monitor and evaluate conversations across different channels to ensure quality specifications meet standards and achieve operational KPIs such as customer satisfaction, productivity, and case management
- Provide quality analysis and recommendations to enhance the overall quality of customer service
- Establish, implement, and update Quality Assurance Policy, Quality System and Quality Programs
- Interpret and implement quality assurance standard
- Document internal audits, prepare reports and other quality assurance activities
- Perform any ad hoc responsibilities as assigned by the management
Who is our Right Fit
- Degree holder in business discipline is preferred
- Minimum 1 year of relevant experience in quality assurance / customer service
- Experience in customer service and managing contact center operations (email, chat, phone, social media)
- Demonstrates prioritization skills and is highly organized, with the ability to manage conflicting demands to meet deadlines in a fast-paced environment
- Excellent spoken and written English and Chinese
- Proficient in MS Office applications including Word, Excel, PowerPoint and Chinese Processing.
- Strong attention to detail and accuracy
- Strong statistical knowledge and goods in making reports and analysis
Skills
More Information
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Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)
The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.
Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy
Competitive salary with attractive Talent Benefits, including:
- 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
- Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
- Talent 20% Off Purchase Discount Program
- Medical and life insurance coverage
- Comprehensive dental benefit
- Attractive education partnership allowance
- Professional training and career advancement opportunities
- Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
- Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
- Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area
*for Talents with over 1-year employment
We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.
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