Responsibilities:  

• Assist in planning and implementing the Self Bag Drop service in terminals
• Support user acceptance testing for new project implementations
• Coordinate operations and contract management for the Self Bag Drop service
• Address customer inquiries and concerns related to the Self Bag Drop service
• Generate reports on operational performance and conduct analysis to identify service gaps and propose enhancements
• Provide administrative support to the team

Requirements: 

• Bachelor’s Degree holder in Information Technology / Business Systems, Business Administration, Communication Design, Aviation Management or related disciplines
• Minimum 1 year of relevant work experience in airport operations / aviation industry / project management and delivery
• Proactive, detail-oriented, innovative mindset and able to work independently
• Good communication, analytical, organizational and interpersonal skills
• Good command of written and spoken English and Chinese including Putonghua
• Proficiency in MS Office (i.e. Word, Excel and PowerPoint)