LUSH Fresh Handmade Cosmetics  Needs  YOU!   

We are growing our Hong Kong business and as a result need super talent, based in Hong Kong, to be a part of our growing team. LUSH is an international retailer of fresh handmade cosmetics that is known worldwide for changing the face, body and soul of the cosmetics industry. Our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism and fun and unique atmosphere make LUSH a truly unique and inspirational place to work. 
 

DRIVE SALES, TAKE OPPORTUNITIES, DEVELOP TEAMS 

We are looking for a Customer Care Representative, based in Hong Kong, to join the company and work with our Customer Care team. If you’re ambitious and desire to succeed in a fast-paced, exciting environment then that’ll help too! 
 

Key Responsibilities 

• Efficiently manage customer inquiries, requests, and complaints across all touchpoints, including hotline, email, and instant messaging on various platforms (including LUSH official website, Tmall Global Store, JD Global Store, LINE, and any potential new platforms)
• Support the comprehensive operation of our digital sales platforms, including order processing, troubleshooting system issues, after-sales support, and related tasks
• Provide professional product consultations, recommending optimal solutions to meet customer needs
• Collaborate with cross-functional teams (e-commerce, retail, warehouse, product, etc) to achieve customer service excellence in alignment with company standards
• Actively collect customer feedback, share insightful ideas and findings with the team to enhance operational efficiency
• Stay informed about industry trends and operational standards across digital platforms, ensuring that standard operating procedures (SOPs) and external communications are current
• Maintain and update all customer service-related documentation for internal tracking and reference
• Undertake any ad-hoc duties as assigned to meet operational requirements

To be successful in this role, you will be expected to have the following attributes

• Higher Diploma or above, with at least 1 year of customer service experience 
• Be proactive and positive. Excellent interpersonal and communication skills
• Good command of both written and spoken Cantonese, English, and Mandarin
• Knowledge of MS Office applications (PowerPoint, Excel & Word), must be a fast-Chinese typist

Working Hours and Location:

• 5-day work week. Shift duties required, including day shift (9-6), night shift (12-9), weekends and public holidays. Special working hours will be required during peak seasons according to business needs. 
• Primary working location at Lai Chi Kok office. According to business needs, working at different locations occasionally would be required.

What’s it like working for Lush

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

You can find more information here - weare.lush.com

If you’d like to be a part of our growing LUSH family please send your CV with expected salary and availability to us.

All personal data collected will be treated in strict confidence and used for recruitment-related purposes only. Applicants who are not invited for an interview within 8 weeks may consider their applications unsuccessful.  All personal data of unsuccessful candidates will be destroyed after 12 months.

LUSH is an equal-opportunity employer. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.