Job description

• Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support
• Provide first-tier networking support, equipment health check & setup, basic telephone system support
• Respond promptly to user requests and resolve issues via phone or in-person within the company
• Handle daily technical supports and maintenance, such as back up and network security
• Maintain local office infrastructure, including cabling, access control, surveillance, and audio-visual equipment
• Assist in IT internal project(s), maintenance according to Global IT teams’ direction
• Contact hardware vendors for equipment purchase, maintenance, and support
• Coordinate with Global IT teams to support project implementation and troubleshooting
• Complete related administrative paperwork and reports as necessary
• Maintain IT asset and software licensing inventory and IT knowledge base

Requirements

• Higher diploma or above in Computer Science or a related field
• 3+ years of experience in helpdesk support, with expertise in troubleshooting office equipment and software and MNC work experience is highly preferred
• Good knowledge of computer networks and network device configuration, including desktop, Windows OS, O365, AD, VPN, firewall, conference solutions, etc
• Proactive and able to complete tasks assigned by the project team
• Positive, "can-do" attitude, self-starter with strong organisational skills
• Strong interpersonal and communication skills
• Proficiency in English and Chinese

Working days & Benefits

• 5-day work, Bank holidays + Birthday leave

• MNC with competitive compensation package

• Supportive and inclusive work environment, fostering teamwork and collaboration

• Group Medical, Life & Accidental Insurance Coverage

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