主要職責

• 提供優質的客戶服務、於多個平台解答及處理客戶查詢(包括但不限於 WhatsApp 和電話)
• 及時專業處理日常客戶詢問、投訴和安排預約
• 致電患者跟進情況，並跟進客戶回饋，確保滿意度
• 與內部相關部門聯繫以解決並跟進客戶查詢
• 保持優質的客戶服務意識並與客戶建立良好的關係
• 協助支援指派的臨時工作

職位要求

• HKCEE / HKDSE / 文憑 / 高級文憑或以上學歷
• 至少1年客戶服務相關的工作經驗
• 具有基本電腦操作知識 (MS Excel, PowerPoint and Words)及懂中英文打字
• 良好的人際交往能力，具備團隊合作精神，能獨立工作及解決問題
• 良好的英語、廣東話及普通話口語溝通能力
• 需每個星期六長短週工作; 星期日及公眾假期休息

Job Duties

• Handle bookings and general enquiries through multiple platforms, including but not limited to WhatsApp and phone calls;
• Address daily customer inquiries, complaints and appointment booking in a prompt and professional manner.
• Provide after-consultation service to patients and follow up on customer feedback to ensure satisfaction.
• Work closely with online customer team to fulfil customer's request
• Liaise with internal parties to resolve inquiries and follow-up with customers
• Maintain a strong customer service orientation and build good relationships with customers.
• Provide support on ad-hoc assignments.

Requirements

• HKCEE / HKDSE /Diploma/ Higher Diploma or above;
• Minimum 1 year of experience in customer service-related role, work experience in medical facility is a plus;
• Candidate with experience in other fields / industries will also be considered;
• Proficiency in PC applications including Chinese word-processing is a must;
• Good command of spoken English, Cantonese and Putonghua is an advantage;
• Customer service-oriented attitude and good communication skills;
• Good interpersonal skills and a team player, able to work independently;
• Immediately available is preferred

Benefits

• Required to work alternate Saturdays
• Sunday & Public Holiday off
• Thorough training in medical aspect
• Medical insurance
• Birthday Leave
• Annual discretionary bonus
• Special offer of eye treatment for staff and family

C-MER is an Equal Opportunities Employer. Personal data provided by job applicants will be used for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

C-MER 是平等機會僱主。 求職者提供的個人資料將僅供招聘之用。 八週內未收到通知的求職者被視為他們的申請不成功，所有相關信息將在我們的檔案中保存24 個月。

Job Type: Full-time

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Cantonese (Preferred)
• Mandarin (Preferred)

Work Location: In person

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.