Job Details:

• Lead teams to effective service delivery based on ITIL process framework
• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
• Interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
• Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
• Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
• Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).

Job Requirement:

• F.5 or above
• At least 5-6 years of relevant experience and 5 years are managerial
• Experience in IT Service Desk, Deskside and VIP support
• Experience in change, incident, problem and vendor management
• Experience in IT support, system administration and networking
• Experienced in IT service management such as ITILv4 framework.
• Holder of ITIL certification is must.
• Knowledge of Microsoft Windows, Linux, Cloud and Deskside, etc.
• Holder of professional certifications such as MCP, Redhat Linux, AWS, Azure, would be a plus.
• Able to build strong relationships with people at all levels in the organization
• Good analytical, persuasive, influential and problem-solving skills
• Strong communication skills in both written and spoken Chinese and English

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to kmpost@clts.com

For more job opportunity, please visit our website: www.clts.com

The personal information is collected strictly for recruitment purpose only.