Client Description

Company Description: This organization specializes in digital and technology services, offering innovative solutions to enhance business efficiency and drive digital transformation across various industries. They leverage advanced technologies to deliver comprehensive data and cloud services.
Location: Quarry Bay
Nature: Permanent

Job Description

• Provide account servicing, addressing client inquiries, issues, and concerns promptly.
• Manage contract renewals, ensuring timely and accurate completion.
• Build and maintain strong client relationships to enhance satisfaction and loyalty.
• Identify opportunities for account growth and upselling, working closely with the Client Service Lead.
• Track and report on account activities, renewal status, and client feedback.
• Collaborate with internal teams, such as Customer Support and Finance, to ensure a seamless client experience.
• Maintain accurate records of sales activities, forecasts, and pipeline management in the CRM system.

Job Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in inside sales, account management, or customer service, preferably in the IT industry.
• Strong communication and interpersonal skills with the ability to build lasting client relationships.
• Results-driven with a proactive approach to achieving sales targets and client satisfaction.
• Excellent organizational and time management skills, able to handle multiple tasks efficiently.
• Familiarity with CRM software and sales analytics tools.