Key Responsibilities

With HKGI’s continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:

• Provide front-line IT support, addressing user inquiries via calls and emails
• Troubleshoot and resolve hardware, software, and IT services issues
• Support Windows desktops, Microsoft Office, business applications, and peripheral devices
• Manage user account and access control
• Maintain IT equipment, servers, and basic network connectivity
• Assist with server troubleshooting and Active Directory administration
• Track and update support requests in the service desk system
• Manage hardware and software inventories
• Collaborate with other members of the IT Helpdesk team on technical support and system implementation
• Adhere to IT security policies and procedures to protect sensitive information
• Perform any other duties assigned by senior officer
  
  
  

Requirements

We are seeking a high-calibre candidate for the post of IT Support Engineer who possesses:

• A diploma or above in Computer Science, Information Technology, or related fields
• At least 2 years of experience in IT support
• Proficiency in administering Microsoft 365 products
• Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude
• Availability to work on weekends as needed
  
  
  

Preferred Certifications And Skills

• CCNA certification
  
  
  

Office Location:

Hong Kong Science Park, Shatin

Remuneration

Successful candidate will be offered attractive remuneration and be appointed on an initial two-year contract (subject to mutual agreement for contract renewal).

Application

Interested parties should send full resume enclosing current and expected remuneration together with availability to [via CTgoodjobs Apply Now] on or before 21 March 2025 . Only shortlisted candidates will be notified.

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