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Application Support Engineer

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Application Support Engineer

Hong Kong Genome Institute
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Key Responsibilities

To provide operational support for HKGI’s expanding portfolio of systems, a new Application Support Engineer will be essential in executing, setting up, and releasing application systems to ensure optimal performance, reliability, and usability. The incumbent will assume the following responsibilities:

  • Monitor, troubleshoot and optimise the performance of applications in production environments
  • Develop and execute comprehensive test plans and cases to validate application functionality and quality
  • Assist in configuring and setting up applications across development, testing, production environments
  • Collaborate with in-house and vendor development teams to adhere to best practices in application deployment
  • Coordinate application releases, conducting thorough testing to facilitate smooth deployment
  • Maintain detailed documentation of application configurations and release processes
  • Provide technical support and training to end-users as needed
  • Stay current with emerging technologies and industry best practices in application support
  • Perform any other duties assigned by senior officer


Requirements

We are seeking a high-calibre candidate for the post of Application Support Engineer who possesses:

  • A bachelor’s degree in Computer Science, Information Technology, or a related field
  • Proven experience as an Application Support Engineer or in a similar role
  • Strong understanding of software development processes
  • Familiarity with database management (Relational and NoSQL) and scripting languages (e.g., Python, Shell)
  • Experience with application monitoring tools and testing frameworks
  • Strong analytical and problem-solving skills
  • Strong communication and interpersonal skills, capable of working with both technical and non-technical stakeholders


Preferred Qualifications

  • Experience with cloud platforms (e.g., AWS, Azure)
  • Knowledge of best practices and tools in DevOps (e.g., CI/CD pipelines)
  • Familiarity with version control systems (e.g., Git)
  • Past working experiences in the healthcare industry


Office Location:

Hong Kong Science Park, Shatin

Remuneration

Successful candidate will be offered attractive remuneration and be appointed on an initial two-year contract (subject to mutual agreement for contract renewal).

Application

Interested parties should send full resume enclosing current and expected remuneration together with availability to [via CTgoodjobs Apply Now] on or before 21 March 2025 . Only shortlisted candidates will be notified.

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Hong Kong > Others
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Contract
Experience
  • N/A
Career Level
  • Entry level
Education
  • Degree