Job Location: Dubai

We are looking for a Retention Manager to be responsible for developing and executing strategies that enhance customer loyalty and engagement across the India, Thailand, and Africa markets within the Forex, Crypto, and Stock trading markets . This position will focus on retaining customers, driving repeat business, and ensuring high lifetime value by creating personalized communication and retention plans.

Key Responsibilities:

• Retention Strategy Development: Design and implement retention strategies to maximize customer lifetime value for the Forex/Crypto/Stock trading platforms.
• Customer Data Analysis: Leverage customer data, insights, and behavior patterns to identify at-risk traders and craft personalized retention campaigns.
• Cross-functional Collaboration: Work closely with the marketing, sales, and other related teams to optimize user experience, product offerings, and customer satisfaction.
• Campaign Execution: Oversee targeted retention campaigns (e.g., email, push notifications, SMS) to re-engage users and improve retention rates.
• Reporting & KPIs: Regularly report on key performance indicators (KPIs) related to retention and churn reduction. Use data to adjust strategies for continuous improvement.
• Customer Feedback: Engage with customers through surveys, feedback mechanisms, and community management to understand their needs and improve their experience.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in retention, CRM, or customer loyalty management in Forex, Crypto, or Stock trading sectors.
• Strong understanding of the Forex, Crypto, and Stock markets, with a focus on customer behavior and trading patterns.
• Excellent communication and interpersonal skills, with the ability to work in a multicultural environment.
• Proficiency with retention management software, CRM tools, and data analysis platforms.
• Fluency in Mandarin is required .
• The successful candidate will be relocated and based in Dubai.

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