Job Description:

• To lead the Customer Service Team to provide quality, caring and efficient customer service to the mall tenants and customers;
• To handle enquires and complaints to ensure timely response according to the company service pledge;
• To develop and execute training plan for the Customer Service Team for continuous service improvement;
• To actively coordinate with Marketing Department on loyalty club program, promotional events and customer service matters;
• To monitor the car park redemption system for the mall visitors.

Requirement:

• Degree holder in Hospitality Management / Public Relations or related disciplines;
• At least 3 years’ working experience in public relations / customer services / hospitality management at managerial level. (Candidate with more experience might be considered as Customer Relations Manager.);
• Experience in handling marketing promotion campaigns / events will be an advantage;
• Good supervisory and communication skills;
• Passionate and able to work independently and under pressure;
• Proficiency in written Chinese and English;
• Proficiency in spoken Cantonese, English, and Putonghua;
• Proficiency in Microsoft Office.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 24 months.

求職者可whatsapp 52983135  遞交申請