Operation Supervisor, IT (System Operations Planning)
Operation Supervisor, IT (System Operations Planning)
Airport AuthorityResponsibilities:
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Engage in project development cycle of IT Operations projects on improving the systems monitoring capability and operational efficiency
- Specify support and maintenance requirement for the production systems and services
- Provide technical expertise solution for application systems related problems and issues
- Improve the operations efficiency by automation of daily operational tasks using RPA tools
- Coordinate among stakeholders on system contingency planning and operational drill execution
- Supervise in-sourced contractors and support the production systems
- Manage the alerts from event monitoring tools throughout their lifecycle to prevent, minimize, or eliminate their negative impact on the airport operations
Requirements:
- Bachelor Degree / Diploma in Computer Science, Engineering or related disciplines
- Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
- Experience in supporting VMware, SAN storage, CyberArk, Netbackup, Splunk, ServiceNow etc.
- Certification in relevant technologies e.g. MS windows / RHEL / HP Unix will be definitely advantageous
- Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
- Strong analytical, problem-solving, leadership and communication skills
- Proficiency in spoken and written English and Chinese, Putonghua is preferred
- Holder of Hong Kong driving license is preferred
Skills
More Information
| Job ref no. | 388947737-250126 |
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Where Your Career Takes Flight
Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.
We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.
We care for our people and provide colleagues with a fair, open and supportive workplace.
By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.
Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.