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Air Logistics Operational Key Account Manager

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Air Logistics Operational Key Account Manager

Kuehne & Nagel Limited
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Your Responsibilities

  • Serve as the main point of contact for assigned key accounts, ensuring client needs are met efficiently
  • Establish and maintain strong, long-lasting relationship with customer through regular communication, meetings and feedback session. Regularly engage to better understand customer requirements, establish trust and serve as escalation contact.
  • Clarify, negotiate if needed and formalize operational requirements with the customer
  • Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
  • Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization
  • Regularly engage with them to understand operational processes and challenges and serve as escalation contact. Work closely to ensure a cohesive approach to account management.
  • Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM, Network KAM and Business Field Management.
  • Develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country / global level as required; assist GKAM/NetworkKAM in preparation of Business Review presentations

 

Your Skills and Experiences

  • At least 5 years freight forwarding or transportation experience
  • College Degree in Logistics, management or related fields
  • Able to manage internal resources through influence, leadership and building lasting trust
  • Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives
  • Must have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Kowloon Bay
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 7 years
Education
  • Degree