Responsibilities :

• To build, empower and inspire a high performing team.
• To develop and maintain strong, trust based relationships with the client and internal stakeholders.
• To enable team to deliver against operational commitments and development plans.
• To ensure audit program governance and maturity while ensuring improvement plans are documented and delivered against.
• To proactively participate in business reviews and ensure supply chain engineering roadmaps create mutual value.
• To drive standardization and scalability of operational processes and control environments.
• To translate structural/recurring issues and risks into functional requirement specifications for the development of new systems, processes, controls, training, policies and facilities.
• To act as support to projects and initiatives relating to improving customer acquisition, implementations, and product/system development.
• To support a holistic approach to the customer experience and ensure operational excellence (CCL empowerment).

Your Skills and Experiences:

• Your proven track record in leadership and focus on operational excellence along with your strong communication skills and customer focus approach will be key to your success.
• You have been selected for this role because of your knowledge across our operations and services; because you possess the key attributes we are looking for in this role.

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