Company Overview

Hing Fat Flower Group is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China. Our retail subsidiaries include, h.f.flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing.

We are looking for a proactive and customer-focused individual to join our team. This role involves handling customer inquiries, providing exceptional service, and driving sales to meet business objectives. The ideal candidate should have excellent communication skills, a customer-first mindset, and able to lead a team to convert inquiries into sales opportunities.

Customer Services & Sales Manager/Assistant Manager (E-Commerce)

Job Description

• Formulate, monitor and improve customer service and sales procedures (Online/Offline) to maximize service performances and customer satisfaction.
• Collaborate with various internal and external parties to gather/analyze data to help identify sales trends/potential areas of improvement and develop effective advertising strategy to achieve sales targets
• Drive sales by actively engaging with customers, understanding their needs, stay up-to-date with industry trends and promoting relevant products and services.
• Lead and ensure team are fully informed with product knowledge, service procedures, supply-chain management, order processing, payments processing and after-sales support.
• Work closely with OEM business partners in areas such as product promotions/ preparing for product launching/ keeping production standard and develop other business opportunities.
• Effectively coach and motivate team members to enhance internal & eternal communication, sales technique and customer interactions
• Gather/manage/utilize customer sales records for follow-ups and future sales opportunities.
• Participate in promotional events, workshops, and marketing activities.
• Manage and prepare sales/traffic/promotional reports and other sale support utilities/stock logs on a weekly/monthly basis

Requirements

• Diploma/Degree holder or above with a minimum of 3 years’ experience in a supervisory role
• Strong leadership skills with ability to drive performance management 
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
• Proficiency in written and spoken English, Cantonese and Putonghua

Interested parties, please Apply Now and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.