Our client is a global brokerage firm, and are looking for a savvy candidate to join their Support team in Hong Kong.

The successful incumbent MUST have knowledge in trading systems AND come from brokerage firm(s) background.

Some of the key responsibilities include:

• Provide 1st/2nd line support for all Trading Platforms offered to both internal and external client base.
• Assist in client onboarding.
• Provide user and account administration to include limits adjustments upon Risk approval.
• Handle manual ticket booking and manage Clients trades’ system outage cases. 
• Ensuring compliance with the company’s regulatory requirements under the SFC. Provide reporting and compliance support.
• To escalate risk events immediately.
• Liaise with IT department and the business to communicate changes.

To be eligible for this position, you will require:

• Overall 2+ years of experience in Customer / Technical Support gained from a brokerage firm (MUST HAVE).
• Knowledge in trading systems (i.e. Fidessa, TT, Stellar) – MUST HAVE at least one.
• Experience in Global exchanges (i.e. Eurex, ICE, CME).
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Proficiency in written and spoken Cantonese and English. 
• Strong interpersonal skills. Proactive mindset and willingness to pick up issues.

Please contact Genia Matveeva at +852 2436 6107 or email your CV directly in word format to [via CTgoodjobs Apply Now]

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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