Reservations Agent (5-Day Work)
提供，內容如有歧異，請以原文為準。Job Purpose
To support the seamless running of the Reservations department by providing the highest standards of customer care always.
Objectives & Goals
- To ensure all guests receive a positive and professional impression of the restaurant.
- To provide guests with the confidence that their reservations are being dealt with effectively & efficiently.
- Provide clear communication to all relevant parties.
- To have a positive, direct and open relationship with all colleagues
Requirements
- Able to work under pressure, in a dynamic and fast paced environment.
- Solution minded with a can-do attitude.
- Excellent command in spoken and written English. Cantonese or Mandarin preferred but not a must.
- Ability to work efficiently in a team or independently.
- Clear, concise communication skills with attention to detail.
- Within the department, support a culture of pride, ownership and desire to exceed expectation.
- To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs.
- Proficiency in the SevenRooms booking system is essential.
Job Activities
Customer Service
- To acknowledge and make all guests feel welcome when speaking to them.
- Provide a quick and efficient service for all guests.
- Be prepared to answer questions about Zuma Restaurant.
- Where necessary, assist with the training of new employees.
Responsibilities
- To answer calls from the queuing system as quickly as possible.
- To assist guests over the phone or by email in a clear, polite and concise manner.
- To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
- Fulfill all reservation duties in an efficient and concise manner.
- Working as a team, developing a positive and direct relationship with all colleagues
- To provide a clear handover at the end of each shift.
Remuneration Package Including:
- 2-Day Off per week 每週2天例假
- Competitive Salary & Tips 優厚薪酬福利及小費
- World class in-house training; we want you to have all the tools to be the best. 全面優越在職培訓
- Opportunity to travel the world with our five incredible worldwide brands. 良好環球發展及晉升機會
- Duty Meals provided 員工膳食
- Staff Discount 員工餐飲優惠
- Comprehensive Medical & Dental Plan 醫療及牙科福利
- Birthday Voucher 生日禮遇
- Performance Bonus 年中及年尾花紅
- Paid Sick Leave 有薪病假
Please e-mail a detail resume in English to our group head of human resources or
To learn more about ZUMA, please visit
All applications will be handled with strict confidence and all data collected will be used for
recruitment purposes only.
Skills
More Information
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Zuma is a contemporary Japanese izakaya restaurant with a modern twist on the traditional style of informal dining. Using the best ingredients combined with the knowledge and respect for authentic Japanese cuisine, Zuma has established itself as a world renowned restaurant. Currently located in London, Hong Kong, Dubai, Istanbul, Miami, Bangkok, Abu Dhabi, New York, Rome, Las Vegas, Boston and Madrid Zuma truly is a global force in the world of hospitality.
At Zuma, you'll find a company that thrives on the passion, energy and commitment of its people. Whatever your role, you`ll take absolute pride in a job well done, always looking to show your initiative, reach for the highest standards and offers you the opportunity to further develop your career in one of the most exciting and highly regarded global restaurant collections.
Alongside world class training and development, and the ability to always have a voice within the company, at any level of role, you really can guide your career, and life, in a multitude of different directions to suit your individual needs.
Life at Zuma
Joining Zuma means becoming part of an inclusive global community that lives by three core values:
Honor the Mastery - we celebrate every detail, always striving for perfection– putting pride into everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do