The Job

• Deliver 24/7 omni-channel customer service support to end-users through phone, email, and online ticketing systems. Promptly diagnose and resolve common IT-related problems in a timely manner
• Log and track support cases in the ticketing system, follow up on open cases until final resolution
• Escalate complex issues to the appropriate IT team or subject matter experts
• Perform remote diagnostics and troubleshooting to identify and resolve issues
• Provide step-by-step guidance to help users resolve problems independently
• Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution
• Liaise with external vendors or service providers as needed

The Person

• Higher Diploma or Certificate in any disciplines are welcome to apply. Those with Computer Science, IT, Electronic/Electrical Engineering related major are a plus
• Fresh graduate possess a positive learning attitude, and strong interest in technology are welcome
• Candidates who have working experience in customer service is a plus
• Good presentation, communication, and interpersonal skills
• Good command of written and spoken of English and Chinese, Cantonese speaking is a must
• Knowledge of ITSM, Office 365, and basic network/PC troubleshooting is a plus

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