We are looking for an energetic Store Manager to spearhead the launch of our new store in Hong Kong . In this pivotal role, you will be responsible for driving sales performance and ensuring operational excellence. We seek a strategic leader with strong business acumen who is passionate about delivering an outstanding customer experience. As the Store Manager, you will lead and inspire a team to consistently achieve and surpass sales targets, uphold brand standards, and optimize store operations. This is a fantastic opportunity for a results-oriented individual to join URBAN REVIVO and play a vital role in our success in a key market.

Key Responsibilities:

Sales Performance & Business Management:

• Measure and monitor sales performance, taking proactive steps to enhance business outcomes.
• Take ownership of the store's operational execution to achieve revenue targets while effectively managing the budget and expenses.
• Utilise a high level of business acumen to identify business drivers and opportunities, and implement solutions that drive growth.
• Consistently meet and exceed store sales goals, ensuring long-term business success.

Customer Experience & Brand Representation:

• Drive the execution of an elevated client experience, acting as a brand ambassador and embodying brand values.
• Engage customers with the brand, educating them on sustainability and sharing the stories of Urban Revivo.
• Lead the sales floor, ensuring an exceptional customer experience through a customer-first mindset, fostering loyal client relationships.

Team Leadership & Development:

• Assist customers and oversee client interactions, providing real-time coaching to the team for continuous improvement.
• Ensure optimal balance of sales and service by managing scheduling effectively, aligning the right people at the right time to achieve payroll goals.
• Manage the day-to-day performance of the retail team, enabling career development and ensuring an exceptional employee experience.
• Take accountability for hiring, training, and developing the store team across all areas of the business.
• Provide ongoing performance feedback, ensuring growth and achieving desired results.
• Oversee performance reviews, development plans, and any necessary disciplinary actions or corrective measures.

Operational Excellence & Inventory Management:

• Uphold consistent inventory accuracy and control within the store, leading and training the team to ensure consistent deliverables.
• Contribute to Loss Prevention efforts across all areas of the business, setting clear expectations and leading training for the store team.
• Ensure facility maintenance, organization, and presentation are always aligned with brand standards.
• Lead merchandising presentation and concept standards, utilising retail and product reporting to strategize for an optimal customer experience and enhanced business productivity.

Communication & Collaboration:

• Provide real-time and weekly feedback on product and sales performance to corporate partners, influencing product allocations and overall business success.
• Ensure the selling floor consistently reflects brand and concept standards, training and developing talent in visual and digital merchandising.
• Understand and assess the current store culture, identifying areas for improvement and working with the Regional Director to implement initiatives, activations, and recognition programs that drive positive change.

Qualifications:

• Minimum of 1-3 years of retail management experience, preferably in the fashion or apparel industry, with a focus on high-volume, fast-paced environments.
• Bachelor’s degree or higher, with a preference for Business, Retail Management, or a related field. A high school diploma or equivalent is required.
• Proven ability to lead, motivate, and develop a team, coupled with strong interpersonal and communication skills.
• Passionate about delivering exceptional customer service and enhancing the overall customer experience.
• Strong sales acumen with a successful track record of achieving and exceeding sales targets.
• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Proficient in retail management software, POS systems, and Microsoft Office Suite.
• Strong overall planning ability, with expertise in data analysis, induction, and application.
• Keen fashion sense, with the ability to formulate workflows and standards, conduct product analysis and adjustments, and execute effective visual merchandising.
• Ability to adapt to changing business needs and thrive in a dynamic, fast-paced environment.

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