About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Job Responsibilities:

• Handle Motor claims involving litigation and direct settlement with insured parties with delegated authority according to company policies
• Ensure legitimate claims are assessed properly and timely in accordance with policy conditions by providing technical expertise
• Develop and maintain good client relationships with insurer, intermediaries, service providers and the general public
• Set up strategy with pro-active and costs effective approach on claims handling
• Perform regular claims reviews and ad-hoc projects when required
• Achieve optimum levels of customer service through improved claims outcomes, reduced claims costs and managing of service providers
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out

Job Requirements:

• Tertiary graduate with professional qualifications in insurance or related disciplines
• Minimum 5 years of working experience in handling P&C claims
• Legal and technical knowledge in relation to claims processing
• Customer-oriented, socially confident, well organised, good team player and able to work independently
• Strong analytical, mediation, interpersonal, presentation and data analysis skills
• Pleasant personality with excellent communication skills in both English and Chinese
• Sound PC skills and ability to operate to tight deadline
• Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions