Job Summary

• Responsible to In-charge of the reception counter and ensure guest services provided in professional manner
• Lead and guide the team member to handle guest special request, enquiries and guest complaint
• Responsible to handle emergency situation, make sure the fabulous communication with valuable solutions to different situations
• Establish a good relationship with guest and drive the team member to perform up-selling skills and maximize hotel revenue
• Handle reports and any other ad hoc duties as assigned
• Able to work under pressure and managing job tasks priorities

Requirements

• Diploma holder or above in hospitality or related discipline
• At least 5 years or above relevant experience in Serviced Apartment or Hotel
• Fabulous communication and interpersonal skills
• Preferably able to work independently and able to work under pressure
• Proficient in the use of Microsoft Office and Guest Service System
• Good command of both spoken and written English and Mandarin
• Required to perform in rotation among our three properties in Happy Valley and Wanchai
• Candidate with less experience may be considered as Guest Services Supervisor

Apply in writing with full resume, availability and salary expected to Human Resources Department
Cordis, Hong Kong, 555 Shanghai Street, Mongkok, Kowloon.

Tel: (852) 3552 3072

Fax: (852) 3552 3079

Whatsapp: (852) 6398 6400 

Email: [via CTgoodjobs Apply Now]

(Personal data collected will be treated in strictest confidence and only for recruitment purpose)

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.