Assisted and support new application training to front-office users, arrange on-site support and online support.

Client Details

My client is a global insurance and financial services company. Offering life, health, and investment solutions. With a strong presence across multiple countries, it provides protection, savings, and retirement products. Focused on innovation and customer well-being, it supports individuals and businesses in securing financial stability and future growth.

Description

• Respond to user inquiries and complaints through digital channels (in-app chat, email, social media, etc.).
• Troubleshoot app-related problems, escalate technical issues to the IT team, and follow up to ensure resolution.
• Assist customers with app navigation, transactions, and account-related queries.
• Gather customer feedback to help improve app functionality and user experience.
• Maintain FAQs, guides, and self-help resources to empower users.
• Work closely with product, IT, and marketing teams to enhance digital customer service strategies.
• Ensure timely and professional responses, maintaining high service quality and customer satisfaction.

Profile

• Bachelor's degree in Business, IT, Communications, or a related field.
• Min. 1-3 years in customer service, preferably in digital platforms, fintech, or insurance industries.
• Familiarity with mobile apps, CRM systems, and digital support tools (e.g., chatbots, ticketing systems).
• Strong written and verbal communication skills in [Specify Language(s)].
• Ability to analyze and resolve customer issues efficiently.
• Comfortable working in a fast-paced digital environment with evolving technologies.

Job Offer

• Work-life balance
• Supportive team
• Attractive package

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Samantha Yiu at +852 2530 6107