Responsibilities:

Reporting to the IT Lead (Service Desk Operations), the appointee will mainly perform the following responsibilities:

• To provide IT Service Desk first-line support services via phone calls, mails, or remote support
• To maintain a repository of knowledge and information of the services delivered which includes both incidents and services requests
• To provide related reports to management regarding the IT service desk team performance

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology or related disciplines
• A minimum of 5 years’ experience in IT Service Desk support
• Professional qualifications in ITIL, Microsoft Windows client, and related certifications an advantage
• Good command of English and Chinese languages, both spoken and written

Application:
If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries, and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. at [via CTgoodjobs Apply Now] on or before 26 March 2025 and quote the reference number in your application. Please also visit our website to know more about our Company http://www.hkelectric.com.

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.