Responsibility:

• Provide technical support for the firm's legal service application sysem which includes Aderant Expert Sierra and Intapp .
• Assist with implementation projects for Aderant Expert and other integrated financial systems, such as SSRS reports, budgeting, expert billing and collections, time entry, paperless pre-bills, and generic importer.
• Support the finance team, administrative staff, and external vendors on issues related to the LPMS.
• Collaborate closely with external (Aderant) and internal IT teams to resolve technical issues and provide application support.
• Offer technical support for the firm's clustered SQL environments and develop SQL queries.
• Help maintain user and matter security within the LPMS.
• Develop and troubleshoot stored procedures.
• Identify areas for improvement within the Firm's financial applications and independently propose and execute improvement solutions.
• Customize forms and build inquiries/reports using Aderant Expert customization tools.
• Maintain detailed records documenting procedures, methodologies, and sources of information employed during analytical tasks.
• Ensure quality and timely delivery of all work.
• Promote effective work practices and work as a team member.
• Perform other duties as assigned or required to meet Firm goals and objectives.

Experience and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Candidates with a degree in Accounting or Finance and the required experience will also be considered.
• At least 3 years of experience supporting legal and/or financial software platforms such as Aderant, Elite 3E, IntApp.
• Experience implementing and troubleshooting scripts using SQL.
• Experience collaborating with vendors to facilitate application support and incident management.
• Knowledge of accounting principles, systems, practices, controls, and procedures.
• The ability to work independently to research, analyze, and troubleshoot complex problems and solutions.
• Excellent organizational skills, effective time management, and the ability to handle multiple deadlines in a fast-paced environment.
• Proficiency in Microsoft Office products and knowledge of LPMS and financial applications commonly used by law firms.
• The ability to articulate complex technologies to non-technical people and help technical staff understand business requirements better.
• The ability to work in a diverse team environment and effectively support the demanding needs of the Firm.
• A self-starter attitude with a high level of initiative and strong customer service skills, able to anticipate needs and exercise independent judgment.
• Strong attention to detail, organizational skills, and the ability to handle multiple projects while maintaining confidentiality.
• Strong written and verbal communication skills in both English and Chinese , allowing effective communication with all levels of the Firm and outside vendors.

Interested candidate, please share your CV to [via CTgoodjobs Apply Now] or call Gloria at 39150224 for a further discussion.

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