SCOPE

Customer Accounts R e presentatives are respon s ib l e f o r working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA and regional Customer Accounts Departments to provide customers with the best possible service and support.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
• Provides company credit services via telephone, internet, email, mail and fax. Meets specified credit department objectives
• Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer initiated requests
• Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
• Possesses & familiar with working knowledge of company policies, procedures and systems.
• Un d e rstands a nd cor r ect l y works w ith multip l e curr en cies.
• Ability to spend the majority of time on the phone collecting past due invoices
• Ability to clear the credit on accounts
• Recommends accounts for Final Demand Letter and Referrals
• Assist demonstration of daily work to new member during training
• Gratify and astonish customers with service excellence.
• Other duties as assigned.
  
  

SKILLS & CERTIFICATIONS

• PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook and other software.
• Professional verbal and written communication skills in English and Native language. Additional languages may be required.
  
  

JOB LEVELS

Customer Accounts Representative I

• Core Accountabilities
  
  

Requirements

• Basic Qualifications
• 0 year working experience
  
  

Customer Accounts Representative II

• Core Accountabilities
• Assist manager members to demonstrate working process during training new data entry staff
  
  

Requirements

• Basic Qualifications .
• 2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.
  
  

Customer Accounts Representative III

• Core Accountabilities
• Assist manager members to demonstrate working process during training new data entry staff
• Make necessary suggestion to assist the improvement of non-efficient processes
  
  

Requirements

• Basic Qualifications
• 4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.
  
  

Senior Customer Accounts Representative

• Core Accountabilities
• Assist manager members to demonstrate working process during training new data entry staff
• Responds effectively to very demanding inquiries and complaints.
• Make necessary suggestion to assist the improvement of non-efficient processes
• Demonstrates effective time management skills.
• Well or g ani z e d and a b le to pr i o ritize a nd m a na g e multi p le t a sks.
• Sup p orts and p a rtici p ates in c o mp an y tot a l q uali t y p r ocess.
• Assist manager to coach and review Data Entry – Customer Accounts works as required.
• Team subject matter expert.
  
  

Requirements

• Basic Qualifications
• 6+ years working experience required.
• Internal candidates:
• Experience can be a combination of internal and external experience.
• Minimum Highly Effective performance in current role.
  

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Category:Finance/Accounting

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