Come and Join Us!

Be Remarkable. Be Yourself.

At Watsons Water, we believe in our people, in teamwork and the importance of your personal growth. We offer pleasant working environment to make staff get united and work as a team, we offer fun and interactive activities that both staff and their families can enjoy.

Be you at your remarkable best. Visit https://career.aswatson.com/ermsportal/vacancy/index/watsonswater/en

You can enjoy:

• Comprehensive Medical and Life Insurance coverage, including your spouse and children!
• Professional training and career advancement opportunities!
• Exclusive company pension schemes! Marriage, Maternity and Paternity Leave!
• Free Company Coach and Meal Allowance
• Exclusive shopping discount, special sales for our people only!

Role Purpose:

As a Customer Solution Lead / Specialist, you will oversee customer solution function for entire customer journey in all customer touch points such as phone, website, omnichannel and other internal application and maintain SLAs with monitoring of product and service quality.

A typical day in the Role:

• Develop and maintain omnichannel (such as email & chatbot) templates for quality customer experience from inquiry, onboarding to service delivery
• Design & conduct survey for customer satisfaction score with call monitoring insights to execute improvement plan for service excellence
• Participate in full projects cycle to formulate and follow up CS solutions to meet requirements with ongoing monitoring of task progress including project status & timeline reporting and User Acceptance Testing (UAT)
• Attend regular product & service review meetings, prepare presentation materials, periodic statistics & management reports and perform other duties assigned by supervisors and management
• Bridge between different business units to develop and standardize customer communication materials
• Provide training and support to end-users on new system functionalities and features
• Assist in the development of user manuals and training materials
• Develop and implement AI and Generative AI models into web applications to enhance customer experience
• Participate in project planning sessions to analyze development requirements and provide accurate time estimates
• Maintain clear documentation of the development process, architecture, and standards
• Assist in ad hoc projects as assigned by supervisor and management

This job is a good fit for You if:

• You are a TEAM PLAYER. You are a natural team player, one for all, all for one; focus on the relationships within the team; optimistic, energetic and feel energized when working with others.
• You are a PROBLEM SOLVER. You make decisions based on evidence-based opinions; when you do something new, you seek to understand as much as possible and don’t jump in but conduct their due diligence and plan for moving forward.
• You are a COMMUNICATOR. You have an ability to pick up on people’s underlying motivations and these insights make you persuasive and inspiring communicators; natural mediators who understand diverse perspectives and you value a positive, and inclusive environment.

Success will depend on:

• Diploma in Business discipline or related disciplines
• Minimum 2 years’ experience in CS, proven experience in web tools application
• Well-organized, self-motivated, detail-mined, willing to learn new techniques, able to work independently in fast-paced environment and under pressure
• Good communication, presentation and interpersonal skill
• Good command of written & spoken English & Chinese
• PC Knowledge in MS Excel, Word & PowerPoint and Chinese Processing
• Candidate with less experiences will be considered as Senior Customer Solution Specialist or Customer Solution Specialist

What is holding you back?

Don’t miss out on this great chance to shape Your life!

Apply Now!

Interested parties please send your full resume together with salary expectation and availability via Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

All information provided will be used for recruitment and other employment-related purposes by AS Watson Group (for and on behalf of the AS Watson Group of companies). With the consent of applicant, all personal data of unsuccessful applicants will be retained for future consideration for two years. Otherwise, all personal data of unsuccessful applicants will be retained for 12 months.

If applicant request access to, and to request correction of personal data in relation to the application, please contact our People Department at 2660 1880.

For more information about our Company, please visit the following websites:

Career Website: https://career.aswatson.com/ermsportal/vacancy/index/watsonswater/en

LinkedIn: https://www.linkedin.com/company/watsons-water/

Facebook: https://www.facebook.com/WatsonsWater

Drop of Fun: https://ww-fun.com/hk/