Come and Join Us!

Be Remarkable. Be Yourself.

At Watsons Water, we believe in our people, in teamwork and the importance of your personal growth. We offer pleasant working environment to make staff get united and work as a team, we offer fun and interactive activities that both staff and their families can enjoy.

Be you at your remarkable best. Visit https://career.aswatson.com/ermsportal/vacancy/index/watsonswater/en

You can enjoy:

• Comprehensive Medical and Life Insurance coverage, including your spouse and children!
• Professional training and career advancement opportunities!
• Exclusive company pension schemes! Marriage, Maternity and Paternity Leave!
• Free Company Coach and Meal Allowance
• Exclusive shopping discount, special sales for our people only!

Role Purpose:

As a Customer Solution Officer, you will oversee customer solution function for feedback & complaint resolution and maintain SLAs with monitoring of product and service quality in all customer touch points.

A typical day in the Role:

• Achieve company targets & projects & keep good customer relationship particularly with VIP & key account customers
• Handle all escalated customer complaints & high-risk cases including media and third-party claims with timely
  & regular update to seniors & management
• Ensure all feedback & complaints are satisfactory resolved with gap analysis for compliance and keep proper
  system & offline records. Manage exceptional request approval including exchange, returns & rescheduling.
• Maintain omnichannel (such as email & chat) templates for quality customer experience from inquiry, onboarding to service delivery. Update guidelines, handbook & training materials
• Design & conduct survey for customer satisfaction score with call monitoring insights to execute improvement
  plan for service excellence
• Coordinate client projects to formulate and follow up CS solutions to meet requirements
• Attend regular product & service review meetings, prepare presentation materials, periodic statistics &
  management reports and perform other duties assigned by supervisors and management

This job is a good fit for You if:

• You are a TEAM PLAYER. You are a natural team player, one for all, all for one; focus on the relationships within the team; optimistic, energetic and feel energized when working with others.
• You are a PROBLEM SOLVER. You make decisions based on evidence-based opinions; when you do something new, you seek to understand as much as possible and don’t jump in but conduct their due diligence and plan for moving forward.
• You are a COMMUNICATOR. You have an ability to pick up on people’s underlying motivations and these insights make you persuasive and inspiring communicators; natural mediators who understand diverse perspectives and you value a positive, and inclusive environment.

Success will depend on:

• Diploma holder or above
• Minimum 3 years of relevant experience in customer services with solid complaint handling experiences
• Empathetic, patience, well-organized, self-motivated, detail-mined, able to work under
  pressure and independently
• Good communication, presentation and interpersonal skill
• Good command of written and spoken English & Chinese
• PC Knowledge in MS Excel, Word & PowerPoint and Chinese Processing
• Candidate with less experiences will be considered as Senior Customer Solution Executive or Customer Solution Executive

What is holding you back?

Don’t miss out on this great chance to shape Your life!

Apply Now!

Interested parties please send your full resume together with salary expectation and availability via Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

All information provided will be used for recruitment and other employment-related purposes by AS Watson Group (for and on behalf of the AS Watson Group of companies). With the consent of applicant, all personal data of unsuccessful applicants will be retained for future consideration for two years. Otherwise, all personal data of unsuccessful applicants will be retained for 12 months.

If applicant request access to, and to request correction of personal data in relation to the application, please contact our People Department at 2660 1880.

For more information about our Company, please visit the following websites:

Career Website: https://career.aswatson.com/ermsportal/vacancy/index/watsonswater/en

LinkedIn: https://www.linkedin.com/company/watsons-water/

Facebook: https://www.facebook.com/WatsonsWater

Drop of Fun: https://ww-fun.com/hk/