Position Title: Customer Service Executive

How We support the Whole You :

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits
• Family medical plan that covers spouse and children
• Disability and life insurance
• Additional leave includes marriage leave, adoption leave, examination leave and study leave
• Staff referral bonus
• On-the-job training
  
  

About the role:

• Handle general reception duties including handling incoming calls, mailing and courier arrangements
• Provide quality services to customers and handle customers' enquiries politely
• Perform general office administrative duties as assigned including filing documents, procurement and maintenance of office equipment, stationery and water
  
  

What this job involves:

Bringing enhanced comfort and efficiency to the office

How can you help make employees and visitors alike love our office? You’ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you’ll do to spruce up the office.

You’ll keep an eye out for potential emergencies and carry out steps for managing such situations. You’ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you.

Blending security and hospitality

How important is security to you? Security is a tall order and calls for an all-hands-on-deck approach. As such, we are always on the lookout for people for whom attention to security details comes naturally. In this role, you’ll help give an extra layer of protection by doing regular checks of our CCTV systems to review the need for maintenance and repairs. You’ll oversee visitor access—clients, contractors, vendors—and maintain logs and filing work of such information on a regular basis. You’ll not only be the “gatekeeper,” but also the “face of JLL,” acting as a back-up receptionist as needed.

As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you’ll be working closely with our security guards, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard.

Keeping stakeholders engaged

Every business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs.

Sound like you? To apply you will have:

Diploma / Degree in Facilities Management / Property Management or relevant disciplines.

3 Years Of Relevant Experience In FM/PM Field Preferred

Proficiency in both written and spoken English with good presentation and communication skill

Interface with clients, landlords, consultants, contractors, and suppliers required

Smart

Do you have more than two years’ experience in facilities management? Are you driven by service excellence? Are you knowledgeable in budgeting and facilities security? We’d love to speak with you!

Articulate

Excellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. And if you know both the English and Chinese languages, that would be super! If you think you possess all these, then let’s work together and explore opportunities.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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