The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.

You Will Be Responsible For

• supervising a team of Customer Services Officers to maintain smooth operation of the performing arts venues and events by delivering excellent customer services;
• conducting event briefing and supervising a team of causal staff to ensure the performance of the staff is up to standards and provide excellent usher services;
• being the theatre and event in-charge for front of house operation;
• supporting venue manager to prepare and execute shows and event operation logistics to make sure the readiness of events;
• overseeing the information counter services, usher services, cloakroom services, service bar and VIP room;
• communicating with back of house Technical Team to cue show;
• responding to emergency situations and difficult guests issues;
• arranging roster to the Customer Services Officers and casual staff and preparing frontline staff timesheet to Human Resources Department;
• preparing training roadmap and providing training to the Customer Services Officers and casual staff;
• providing administration support for operations, e.g. uploading digital signage to digital signage system, preparing event schedule to management, preparing facilities service orders report, etc.;
• preparing sales report to Finance Department;
• monitoring the stock inventory and doing timely procurement for service bar, daily and event operations tools and equipment, etc.; and
• handling projects and tasks as assigned.
  
  

You Should

• possess higher diploma or above;
• preferably have 2 years of relevant experience in venue operations in performing arts venues, tourism and / or hospitality sector;
• have good knowledge of front-of-house operation or event operation;
• possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;
• demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;
• be a good team player with the ability to multi-task in a fast-paced and dynamic environment;
• be proficient in written and spoken Cantonese, Putonghua and English. Proficiency in other languages would be an advantage;
• be required to stand for long hours and work in both outdoor and indoor environment; and
• be required to work on shift according to the duty roster assigned including weekends and public holidays.
  
  

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

03-03-2025

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Fiona Yung /+852 22002549

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