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Part-time - Membership Services Assistant – Hotline (General Enquiry & Members Mobile App)

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Part-time - Membership Services Assistant – Hotline (General Enquiry & Members Mobile App)

The Hong Kong Jockey Club
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Job Highlights

  • Sha Tin
  • $88/hour

The Department
The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

Job Duties:

  • Handle Members’ incoming calls with professional manner
  • Provide appropriate advices and solutions to Members on both general and Members Mobile App enquires
  • Address Members feedbacks professionally
  • Assist Supervisors on ad-hoc tasks


Requirements:

  • Form 6 or above
  • Having digital product and mobile application knowledge is an advantage
  • Excellent interpersonal and communication skills with good command of English and Chinese in both verbal and writing
  • Independent, self-motivated, organized and positive mind
  • Self-punctuality


Working Hours:
Monday to Sunday from 08:30 to 18:00 (plus race night to 23:00)
*Staff is required to work at least 3 days weekly

Work Location:
Sha Tin Communications & Technology Centre, Sha Tin Racecourse

Hourly Pay:
$88/hour

We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.

How to apply:
Email: recruit4@hkjc.org.hk
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

More Information

Salary
88 / hour
Job Function
Location
  • Sha Tin
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Part-time
Experience
  • 0 year - 3 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
Overview

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society.
The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2023/24, the Club returned a total of HK$40.1 billion to the community. This included HK$29.9 billion to the Government in duty, profits tax and Lotteries Fund contributions and HK$10.2 billion in approved charity donations.
The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.