The Job

• To handle MPF/ORSO enquiries at service counters and collect comments received from the public;
• To process personal account enquiries and handle related enquiries from scheme members or their representatives;
• To manage the enquiry counter at outreach programmes;
• To assist members of the public to lodge complaint; 
• To handle telephone and written enquiries received from members of the public; and
• To provide support for administrative works and ad-hoc projects as assigned by management.

* The incumbent may be required to work on shift (including Saturdays).

The Person

• A recognized degree, or equivalent;
• At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service, preferably gained in sizable or public organizations;
• Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing;
• Good command of written and spoken English and Chinese;
• Proficient in Putonghua will be an advantage;
• Good communication, interpersonal, organization and problem solving skills;
• Customer-oriented, flexible and collaborative;
• Agile, a good team player and able to work independently as well as under pressure; and
• Able to deal with the public effectively.

Remuneration Package
A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply
Interested candidates are invited to submit an online application, by clicking the Apply Now button.  Review of the applications will start as soon as possible and continued until the posts are filled.  Applicants not contacted for follow-up within 3 months after the closing date for application may assume that their applications unsuccessful.  Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date.

The information provided will be kept confidential and only be used for those purposes relating to your application.  Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. MPFA is an equal opportunity employer and welcome applications from all qualified candidates.