Position Summary

The incumbent will assist supervisor(s) to plan and manage tasks that support the bank’s channel & platform management team to develop and maintain our digital channels of the Bank including Mobile Banking, Internet Banking and Corporate Website and to perform quality assurance on digital products for customer channels and internal supporting platforms.

Responsibilities

• Understand customer’s feedback and complaints on using retail banking digital products
• Develop and identify opportunities in digital products and platforms
• Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking (BEA Online), Mobile Banking, etc.
• Work with testing team lead to produce testing reports
• Liaise with Business / Product Owner, Quality Assurance team to resolve defects
• Report defects to IT Department and testing team lead
• Liaise with related business and support departments as needed

Requirements

• University graduate in business management or a relevant discipline
• Preferable 3-5 years’ experience in banking sector covering the following:
• At least 3 years’ experience in relevant job nature in retail banking digital products or platforms
• Good understanding in retail banking products and services;
• Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements;
• Equipped with understanding and proficiency in HTML and CSS;
• Experience using a Content Management System (CMS);
• Good interpersonal, communication skills;
• Good command of both spoken and written English, Chinese (Cantonese and Mandarin);
• Able to work under pressure and deliver in good quality.

Candidates with less experience can be considered for Officer position.

Please apply online via the BEA Careers website at
http://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=4723&PostingSeq=1
or by clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.