Job Description:

• Learn and master product features and acts as application specialist to present our product values to clients
• Gather user requirements and translate them into actionable items for implementation
• Prepare project/ product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.
• Receive and manage clients’ reported issues and provide initial investigation and response to the client
• Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner
• Work across multiple internal teams and external partners to ensure project success
• Offer professional user training and support to clients on our enterprise products
• Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables

Requirements:

• Bachelor’s degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)
• Minimum 2+ years of experience as consultant/support role in application/software project delivery
• Sound knowledge on SaaS product, cloud/ on-premises hosting, project management approach and web/ app application is an advantage
• Excellent communication and presentation skills
• Fluent in English, Cantonese, and Mandarin
• Fresh graduate with passion in the digital industry will also be considered

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