Responsibilities  

Manage the daily operations of the helpdesk and IT systems. 

Work with stakeholders and vendors to setup systems and resolve technical issues. 

Keep IT related documentation up-to-date and conduct regular health checks. 

Create procedures and user manuals to improve efficiency and user support. 

Assist with infrastructure projects to ensure timely completion. 

Handle task management and prioritize incidents for quick resolution. 

Perform additional tasks as needed to support the IT department. 

Requirements  

• Tertiary education or above in Computing or a related field. 
• At least 3 years of experience in systems administration and technical support. 
• Experience with Microsoft 365, Active Directory Services, Windows Server, Linux Server and desktop environments. 
• Practical knowledge of Fortigate firewalls, Cisco networks, and corporate-grade WiFi. 
• Experience in setting up and relocating offices or centers. 
• Familiarity with AWS cloud computing, digital signage, door access control, CCTV and VOIP is a plus. 
• Experience in the healthcare or retail industry is preferred. 
• Professional certificate of MCSE, CCNA/CCNP, VMware, public cloud, and ITIL is advantage. 
• Strong problem-solving, analytical, and communication skills. 
• Proficient in spoken and written English and Chinese. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.