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F&B Reservations Supervisor

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F&B Reservations Supervisor

Island Shangri-La, Hong Kong
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We are looking for a F&B Reservations Supervisor based at Island Shangri-La Hong Kong!

As a F&B Reservations Supervisor, we rely on you to:

  • Oversee the booking process for restaurants
  • Handle guest inquiries and complaints professionally, meet the expectation and resolve the issues promptly
  • Work closely with F&B Team to coordinate special events / festival / promotions
  • Maintain and optimize the reservations management system for efficiency and accuracy
  • Monitor service standards and streamline processes to enhance the guest experience
  • Perform other duties and special projects as assigned by the Supervisor
  • Update and maintain Food & Beverage department database, and customer’s profiles

We are looking for someone who has:

  • Higher Diploma or above in Tourism / Hotel Management or related disciplines
  • Minimum of 3 years relevant work experience in Hotel industry with at least 1-year supervisory level
  • Independent and self-motivated with strong customer services skills
  • Excellent command of both spoken and written English and Chinese
  • Candidate with less experience may be considered as F&B Reservations Agent
  • A flexible candidate that will be assigned to work on shift (weekdays/weekends)

 

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 5582 8849 
Email: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
Location
  • Admiralty
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 3 years - 7 years
Career Level
  • Non-management level
Education
  • Degree
  • Asso. Deg or High Dip
  • Diploma or equivalent
Overview

Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.