We are looking for a F&B Reservations Supervisor based at Island Shangri-La Hong Kong!

As a F&B Reservations Supervisor, we rely on you to:

• Oversee the booking process for restaurants
• Handle guest inquiries and complaints professionally, meet the expectation and resolve the issues promptly
• Work closely with F&B Team to coordinate special events / festival / promotions
• Maintain and optimize the reservations management system for efficiency and accuracy
• Monitor service standards and streamline processes to enhance the guest experience
• Perform other duties and special projects as assigned by the Supervisor
• Update and maintain Food & Beverage department database, and customer’s profiles

We are looking for someone who has:

• Higher Diploma or above in Tourism / Hotel Management or related disciplines
• Minimum of 3 years relevant work experience in Hotel industry with at least 1-year supervisory level
• Independent and self-motivated with strong customer services skills
• Excellent command of both spoken and written English and Chinese
• Candidate with less experience may be considered as F&B Reservations Agent
• A flexible candidate that will be assigned to work on shift (weekdays/weekends)

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 5582 8849 
Email: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.