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Support Team Representative (Hong Kong)

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Support Team Representative (Hong Kong)

The Hong Kong Inclusion Platform
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Responsibilities:

  • Resolve customer issues via email, Slack, and Skype.
  • Collaborate with representatives from other online platforms.
  • Assist customers with API integration into our gateway.
  • Build and maintain the processing environment.
  • Identify and document bugs and feature requests.
  • Manage communication with merchants and third parties.
  • Conduct manual QA of integrations with our partners.

Requirements:

  • Experience in technical or customer support.
  • Fluency in Mandarin, Thai, or Korean is preferred.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Passion for troubleshooting and a commitment to continuous learning.
  • Exceptional attention to detail.
  • Ability to quickly learn and adapt to new features and innovations.
  • Initiative and willingness to learn.
  • Proficiency in Microsoft Office, G Suite, Zoom, Slack, and Trello.

Job Types: Full-time, Contract

Pay: $25,000.00 - $30,000.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More Information

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  • On-site / At the workplace
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Employment Term
  • Full-time
  • Contract
Experience
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Education
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