Ref.: R002265

Responsibilities:

• As a team lead, supervising a team of support engineers to accomplish network operations tasks and foster systems stability through the implementation of operational controls.
• To manage operations KPI and lead continuous improvement in quality, productivity, and team performance.
• To lead the digitization of IT operations by adopting automation, system tools and new digital workflow processes via e.g. ServiceNow, SolarWinds, Terraform and Ansible Tower, etc.
• To oversee the quality and completeness of operational and security processes through KPI, metrics monitoring and regular testing of controls.
• To lead incident management process and command firefighting during technical issues, outages of critical network infrastructure.
• To manage operations budget and manage vendor with prevalent third-party risk management methodology.
• To develop and enforce network policies and standards while ensuring adherence to industry regulations and best practices.
• To liaise, co-ordinate and collaborate with various internal and external parties, e.g. Application developers, other IT managers, vendors, business units, projects, operation reviews and other business initiatives.

Requirements:

• Degree in Computer Science, Information Systems, Telecommunications, Engineering, or related disciplines
• At least 7-year experience in implementation and support of mission critical IT infrastructure
• Hand-on experience in building and trouble-shooting large scale IP network infrastructure
• Experience in managing teams in IT infrastructure development and production support functions.
• Knowledge in security and networking products such as Firewall, Routers, Switches, Load-balancers, etc.
• Familiar with ServiceNow Ansible, SolarWinds, Firemon, JIRA and Confluence
• Strong communication, collaboration problem-solving and decision-making skills are necessary.
• Manage multiple projects with different priorities and deadlines in a fast-paced environment while adapting to changing technologies and challenges.

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