About LenelS2

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Key Responsibilities

• Answer incoming phone calls and email messages from customers for the following functions:
  • Order Processing / Order Status
  • Return Materials Authorizations
  • Pricing and Sales Quotations
  • General Customer Inquiries
• Effectively resolve sensitive situations involving customer discrepancies
• Perform order entry and respond to order inquiries from customers
• Facilitate processing of return materials authorizations
• Communicate and coordinate with internal departments acting as a liaison for our customers
• Provide product pricing
• Maintain required quality levels for phone and data entry activities
• Follow pre-defined procedures to identify, evaluate and solve customer issues
• Other tasks as assigned

Qualifications

• Communicate effectively in person, over the phone and through email communications
• Problem solving
• Analyzing information
• Multi-tasking
• Quality focused – Attention to detail
• People oriented

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.