Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Support Disaster Recovery drills and invocations
• Install and de-install of customer cross-connections
• Perform Smart Hands Services
• Perform Tape backup Services
• Incident handling, problem troubleshooting and escalation to upper tier
• Escort Telco engineers to provision or troubleshoot of circuits
• Supervise vendors for work within data center premises
• Maintain accurate records, document all problems, and prepare Reports
• Exhibit quality workmanship on all work
• Manage multiple concurrent interdisciplinary projects and ability to work in a team
• 24x7 shift duty and emergency scheduling of work is required
• May perform other duties as assigned

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Qualifications

• Technical Institute/University Graduate in Computer Science or related discipline
• Customer focus with good communications and interpersonal skills
• Good presentation skills and problem solving skills
• Discipline, self-initiative, self-motivate and willing to learn
• Fluent English speaking and writing
• Knowledge or experience in office applications, telecommunications equipment and technologies
• Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage

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