Job Description

Title – Immigration Liaison

Location: Crown - Wanchai Office, Hong Kong

The role is to provide administrative support to the immigration department on the processing of visa and other immigration authorizations. Successful candidate should have good multi-tasking skills, enjoy working in a fast-paced environment and be client service focused. They must also be detail-oriented and have excellent communication skills. They are expected to build trusting relationships with clients and colleagues by delivering high quality, accurate work product on schedule.

Primary Responsibilities – Office Based:

• Prepare and assist to review necessary packages for immigration-related applications.
• Assist in photocopying, scanning, and filing documents according to internal processes.
• Set up relocation/service files when requested and data entry in interact.
• Create AP, raise job cost and billing request for submission to finance before deadline date each month.
• Provide support on reconciliation of petty cash disbursements.
• Draft immigration form, employment letter and assist to submit online application.
• Learn about and maintain a working knowledge of the Hong Kong immigration regulation and practices.
• Communicate and coordinate with relevant stakeholders internally and externally.

Other Responsibilities – Courier (when needed):

• Liaising with clients and colleagues to coordinate for the delivery and collection of relevant documents.
• Submission of hard copy applications to the Hong Kong Immigration Department.

Professional Skills & Qualifications

• Proficient in English, Cantonese and Mandarin.
• Experience with immigration, expatriate service or visa related work is preferred.
• Ability to maintain confidentiality. Display tact and discretion always.
• Excellent analytical, interpersonal and communication skills.
• Able to work in a potentially rapidly changing environment.
• Ability to set priorities, manage time and workload and meet set deadlines.
• Ensure tasks are completed within timelines with a high degree of accuracy and professionalism.
• Ability to work efficiently and independently in a high-pressured environment.
• Confident can-do attitude and a willingness to support stakeholders effectively.
• Solution oriented approach to problem solving and decision making under urgent matters.