Manager, Group Finance Application Support Team
About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit
For more information about FWD Hong Kong, please visit .
PURPOSE
- Oracle ERP Cloud Technical Lead covering Oracle Financials (General Ledger, Financial Accounting Hub, Accounts Receivable, Accounts Payable, Intercompany, Budget Control & Fixed Asset), Oracle Procurement (Purchasing, Supplier Management, Supplier Qualification, Sourcing, Contract Management) and Oracle Expense modules for Group Office and all BUs
- SME of Oracle ERP in FWD Group, work closely with Oracle on regular technical upgrade, assess impact and perform regression testing
- Manage and deliver Oracle ERP technical changes from initiation through final implementation, including vendor, consultant and internal stakeholder management
- Support the BAU activities of Oracle ERP
- Support change requests related to the finance systems managed by the GFAS team
KEY ACCOUNTAIBILITIES
Covering GO and all BUs
- Lead the implementation of the Oracle ERP Cloud enhancement initiatives, ensuring successful deployment and integration with finance closing processes.
- Lead the technical solution discussions with GO and all BU Procurement leaders and Finance team leaders and controllers
- Lead the system integration design and development discussions with Group IT Finance Cloud teams, Group IT Solution Architect teams as well as Group Finance teams
- Responsible for the Oracle solution technical design to support FWD business processes
- Regularly review the latest innovation technology from Oracle and introduce new solutions and technology stack (e.g. AI solutions, etc.) that can help FWD improve business processes efficiency
- Work fully independently and lead working teams to continuously drive innovation and continuous improvements on Oracle
- Be responsible for resolving complex Oracle technical issues, e.g. report performance tuning and unexpected system workflow behaviors
- Manage the BAU system issues and change request delivery
- Oversee the system integration design between Oracle ERP Cloud and FWD AWS Cloud infrastructure and processes
- Identify opportunities for system enhancements and drive process improvements.
- Provide SME training and support to first line system support teams
- Provide support during the monthly closing process and handle ad hoc support needs.
- Handle regular upgrade initiated by Oracle Cloud and conduct regression testing
- To support the external IT audit related to GFAS managed finance systems
- Liaison with Oracle to continuously enhance system that fit for FWD purpose
QUALIFICATIONS / EXPERIENCE / SKILLS
- Degree in information system, computer science, business administration, finance, accounting or other related degree
- At least 8 years hands on Oracle ERP implementation consulting or system support work experience
- Expert knowledge in Oracle Financials and Procurement cloud solutions
- Insurance industry work experience is needed
- Degree holder in computer science, Information technology or related disciplines
- Ability to guide internal customer based on Oracle leading practices
- Proficient in SQL, Oracle workflow engine and Oracle BI Publisher report tools
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