���� Location: Hong Kong

���� Company: Tek Cloudsoul Ltd.

���� Job Type: Full-time, Onsite

���� Experience: Relevant IT Support Experience Required

Tek Cloudsoul Ltd. is looking for a skilled Incident Technician to join our team in Hong Kong. In this role, you will be responsible for troubleshooting and resolving IT incidents, escalating complex issues, and ensuring seamless technical support for users.

• Install, troubleshoot, repair, and maintain software applications & IT infrastructure.
• Provide support for operating system drivers, software, firmware, and third-party applications.
• Assist users with remote work setups, including firm and personal laptops with virtual machines.
• Escalate issues from the Helpdesk for application support, including in-house and third-party applications.
• Ensure compliance with client policies and maintain up-to-date support documentation.
• Interact with internal and external support teams across multiple platforms.
• Manage and track incidents and requests in a help desk call management system.
• Proactively identify trends and notify management of potential concerns.
• Participate in a rotating on-call schedule, providing after-hours and weekend support.
• Stay updated on the latest technology trends and participate in training programs.

✔️ Technical Skills: Strong troubleshooting expertise across various applications and IT environments.

✔️ Communication: Excellent interpersonal and customer service skills.

✔️ Time Management: Ability to work under pressure and meet tight deadlines.

✔️ Experience: Proficiency in using help desk ticketing systems.

✔️ Collaboration: Ability to work with local and global IT teams.

✔️ Adaptability: Responsive to multiple communication platforms like Microsoft Teams, Skype, Symphony, Jive, etc.

���� Competitive salary and benefits

���� Exciting career growth opportunities

���� Work with a dynamic and supportive team

���� Apply Now and become part of Tek Cloudsoul Ltd.!

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