Reports to: Customer Contact Team Lead
This role is part of a global team in our Customer Care Department who are dedicated to provide peace of mind and build lifetime relationships through world class customer care.
As the Customer Care Advisor, you should achieve the highest customer service standards when servicing and selling to customers, you will be responsible for providing one-stop-shop customer service through all Digital channels to build strong relationship with customers and ensure the generation of maximum revenue by interpreting customer needs and promoting Cathay Pacific services.
With your expertise, skills and knowledge in customer service, you will be arranged one of the three teams (Call & Digital Channel Team, Fulfilment Team, and High Tiers Membership Team) to learn to be proficient multi-tasking with promising and structured career progression plan within the team.
**Promising and Structured Career Development Steps in Customer Care Department**
Customer Care Advisor (III, II, I) > Senior Customer Care Advisor > Customer Contact Team Lead > Assistant Manager - Customer Contact > Customer Contact Manager
Key Responsibilities
Requirements
Benefits
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298
/ 對我們前線職位有興趣者 請聯絡Whatsapp招聘熱線: 2747 2298 查詢
Salary | N/A (Search your salary info in ![]() |
Benefit |
|
Job Function | |
Work Model |
|
Industry | |
Experience |
|
Career Level |
|
Education |
|
Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.
We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.
We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.