Wholesale Chief Operating Officer 

Hang Seng’s Commercial Banking (CMB) and Global Banking (GB) businesses provide customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists

We are currently seeking a high caliber professional to join our department as Business Management Manager.

Principal responsibilities:

• Provide business management support for Wholesale Banking (CMB/GB)
• Support the workforce planning including headcount and expense budgeting to ensure these align with the Group’s directives
• Assist in the monitoring and driving changes on headcount resources by conducting productivity and structural review according to business needs
• Develop and recommend changes and improvements to operating models, procedures and practices
• Manage people development programs in areas such as MT program, talent development, performance management, etc. as well as snapshot follow-up
• Support the people initiatives and internal communications incl. the organization of staff events for Wholesale Banking  
• Enhance customer relationship and loyalty by campaigns and events

Requirements

• University degree in Business Management, Banking, Finance or a related discipline
• Minimum 5 years of experience in banking industry with focus on commercial banking and good understanding of trade finance, investment & treasury, insurance, cash management, commercial lending and electronic banking, as well as the related banking systems
• Strong attentiveness to detail, with ability to work independently and under pressure
• Strong project management skill and stakeholder management skill
• Capacity to work with and present to a variety of levels
• Good written and verbal communication skills
• Good knowledge of application software
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.