Responsibilities

Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:

• handle enquiries, complaints and conduct enforcement inspections properly and timely;
• collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;
• carry out investigations and gather evidence for alleged disciplinary offences;
• assist in preparing various case reports and statistical reports, etc.;
• prepare for and attend disciplinary hearings and court as witness; and
• undertake ad-hoc tasks as assigned from time to time.

Requirements

• Tertiary education or above in any disciplines;
• A minimum of 1 year relevant working experience;
• Experience in handling complaints and customer service will be an advantage;
• Enforcement experience in governmental departments/ statutory bodies/ authorities will be an advantage;
• Good commend in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing;
• Good command of both written and spoken English and Chinese (preferably attained Level 3 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent);
• Good report writing skills;
• A team player with strong sense of responsibility and communications skills; and
• Independent, empathetic, possesses good common sense and able to work under pressure.

Terms of Appointment

Remuneration will be commensurate with qualifications and experience. A 3-year contract will be offered to the successful candidate. The PMSA is an equal opportunity employer and welcomes applications from all qualified candidates.

The PMSA is an equal opportunity employer and welcomes applications from all qualified candidates.

Application Procedure

Interested applicants should send a full curriculum vitae indicating current and expected salaries to Manager (Administrative and Resources Management), The Property Management Services Authority, Units 806-8, 8/F, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong or by email to [via CTgoodjobs Apply Now]. Please mark “PRIVATE & CONFIDENTIAL”, the position applied for and the reference number on the envelope.

The closing date for application is 13 April 2025.  Recruitment will continue until the position is filled. Applicants not invited for interview within 6 weeks from the date of application may consider their application unsuccessful.

All applications will be treated in strict confidence. Personal data provided will only be used for job application processing.