Company Overview

iAdvantage Limited (互聯優勢有限公司) (“iAdvantage") is the wholly-owned subsidiary of SUNeVision Holdings Ltd (SEHK:1686).

iAdvantage is an eminent IT Infrastructure Provider (IIP) in Asia. We are one of the largest and leading data center service providers in Hong Kong. Established in 1999, we are dedicated to offering quality total data center solutions with associated internet access and managed services to multinational corporations and local corporate customers.

RESPONSIBILITIES: -

• Provide first-line support to end users, answer enquiries and resolving technical issues via phone or email.
• Handle incident such as logging and following with support teams.
• Follow with other support teams for fulfilment of customer request, resolving of incident and answering inquiry.
• Follow defined documentation for incident and change management.
• Monitor the data center IT platform systems and Network facilities.
• Support all regional Date Center operations activities.
• 7 x 24 Shift Duty is required.
• Working location: Chai Wan (**Company shuttle bus provided from Diamond Hill, Kwun Tong, Shau Kei Wan, Chai Wan).

REQUIREMENTS: -
 

• Diploma Holder in computer related disciplines.
• Minimum 3 years' relevant working experience in IT support or data center operations.
• Good team player, good communication and interpersonal skills.
• Good telephone manner with customer service mindset. 
• Able to work independently and under pressure.
• Good command of both spoken English and Mandarin is highly preferred.

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking “Apply Now”. For further information, please visit our company website: http://www.iadvantage.net/
 

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.