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Customer Service Assistant (Commercial Building) / 客服主任 / 助理 (甲級商廈)

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Customer Service Assistant (Commercial Building) / 客服主任 / 助理 (甲級商廈)

Fortune Ascent Property Management Limited
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Job Responsibilities:

  • Provide high standard tenancy services in Grade A Commercial Building;
  • Handle customers’ phone calls, inquiries and complaints at the reception counter and concierge operation in the building;
  • Perform general reception duties including greeting visitors, handling incoming and outgoing mails, fax and courier services;
  • Coordinate with other departments on the execution of day-to-day commercial building operations and activities;
  • Provide support in company activities, events and crown control;
  • Perform daily administration, data entry and reports;
  • Assist in ad hoc duties as assigned.
  • Working location: Wan Chai.

 

工作職責:

  • 為甲級商廈租戶提供高標準的客服服務;
  • 處理商廈內的客戶來電諮詢、投訴及前台禮賓工作;
  • 履行一般接待職責,包括迎接訪客、處理郵件和快遞接收等工作;
  • 與不同部門協調執行日常工作及租賃事宜;
  • 協助商廈活動舉辦及人流管制;
  • 日常行政工作,如資料輸入及報告管理;
  • 協助完成主管指定的臨時工作任務。
  • 工作地點: 灣仔。

 

Job Requirements:

  • Diploma or above;
  • Minimum 1 years’ relevant experience is preferable. Fresh Graduate also will be considered;
  • Pleasant, self-motivated, responsive, and able to work independently;
  • Excellent telephone manner and customer service mindset;
  • Good communication and interpersonal skills;
  • Good command of both written and spoken English, Cantonese and Putonghua;
  • Holder of QAS certificates is more preferable持有保安人員許可證及保安培訓課程證書(QAS);
  • Shift duty (9 hours/day, Five-day work week).

 

  • 任職要求:
  • 大專文憑或以上同等學歷;
  • 一年或以上相關物業管理 /或客戶服務經驗優先;
  • 能獨立完成工作及良好的溝通能力;
  • 良好粵語及普通話, 能以簡單英語溝通;
  • 持有保安人員許可證及保安培訓課程證書(QAS)會優先考慮;
  • 需輪班工作(9小時制,5天工作)。

 

Remuneration package we offer / 員工福利:

  • Double pay 年終酬金
  • Medical & dental insurance 醫療保險及牙醫保險
  • Five-day work week 五天工作
  • Bank holidays 銀行假期
  • Attendance allowance 勤工獎
  • New Joiner Bonus 新人獎
  • Referral Bonus 員工推薦人獎
  • Paid Birthday leave, Marriage leave & Compassionate Leave 生日假期,產假及員工恩恤假

 

Application:

Interested parties please send resume with date of availability, current and expected salary by clicking "QUICK APPLY".

Personal data collected would be used for recruitment purpose only. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Wan Chai District
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 3 years
Education
  • Asso. Deg or High Dip
  • Diploma or equivalent

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