Responsibilities :

• Lead IT support team, contractors and service providers to ensure the efficient and timely delivery of the IT support service 
• Provide 1st/2nd technical support and plan, co-ordinate and deliver on IT project for all clients 
• Conduct regular review to ensure the efficiency of the service and recommend area for improvement 
• Responsible for vendor price negotiation and solution discussion 
• Coordinate all contract execution activities including contract administration, acceptance of products/services and management of warranty and maintenance services 
• Assist Head of Infrastructure to manage servers and network project implementation 

Requirements :

• Degree holder in Electronic Engineering, Computer Sciences or any related discipline 
• 8 years or above relevant experience in IT, including at least 5 years’ experience in a team management/helpdesk management position 
• Proficient in administrating AD infrastructure, MS Exchange, Citrix and VMware 
• Knowledge on Data Center facilities management is added advantage 
• Responsible, good leadership and customer services skills with high level of problem-solving ability 
• Good command of both written and spoken English and Chinese. Fluency in Putonghua an advantage

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