Space to make a transformative impact, career and life. 
At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it’s our entrepreneurial, vibrant culture that’s at the heart of our success. We offer a workplace where talent is empowered to have positive impact. 
Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we’ll build as a team. 
How you will make an impact: 
An Officer represents the Company in handling all customer interaction aspects, including but not limited to following up on work progress, planning and the handover of new developments while assisting in shopping malls and office buildings' standard service enhancement.

• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.
• Deploy in all projects and work within the guidance of the department's standard operating procedures.
• Work with the various teams to plan, implement, and perform pre-handover defects checking and handover of all newly built units and beyond.
• Monitor and ensure all defect rectification works are conducted promptly.
• Handle enquiries and complaints from owners, residents and general customers.
• Follow up with the owners, residents and general customers' enquiries or complaints and ensure all issues are resolved.
• Ensure the Company's interest is protected at all times.
• Report to the management all irregularities within the responsible area promptly.
• Assist with any ad-hoc tasks as required by the department.
• Perform any other duties as assigned.

What we are looking for:  

• Higher Diploma or above in Hotel Management or equivalent disciplines.
• Minimum 2 years of relevant experience in property handover or customer service with proven track records in frontline servicing roles.
• Experience in preparing and handing over upscale residential properties is a definite advantage.
• Excellent time management skills.
• Outgoing personality and able to work independently under pressure.
• Ability to interact with co-workers and customers flexibly, proactively and efficiently.

At Chinachem, we share a singular vision: “Places with Heart.” This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organisation. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of “The Racial Diversity & Inclusion Charter for Employers,” we warmly welcome applicants from all backgrounds to join the Chinachem family.

We offer a comprehensive package that mirrors our genuine appreciation for the contributions you’re set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the Apply Now option is just a click away. 

We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time.  
The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent.

We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent.  Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group via email at hrpd@chinachemgroup.com.

In creating Places with Heart, we prioritise empowering our people to make a transformative impact, career and life.