For over 20 years, Waystone has been at the cutting edge of specialist services for the asset management industry - partnering with institutional investors, investment funds and asset managers. We work with our clients to help build, support, and protect investment structures and strategies worldwide.

Our success depends upon our ability to attract and retain the best, most diverse talent and provide our employees with a broad spectrum of professional development opportunities. Our workplace environment is an inclusive one, where employees can be themselves, reach their potential and drive business results.

All Waystone employees are expected to demonstrate our core competencies as outlined below. The role Associate has unique requirements and duties; however, these responsibilities are to be executed within the organization’s framework of core values. Waystone expects all employees to be high performing, self-motivated, learners and leaders.

Summary: Services and maintains relationship with a portfolio of clients. Takes on a portfolio of clients with complex structures or more demanding needs. Provides administrative support to the Directors and Associate Director and completes database projects for client reporting.

Essential Duties And Responsibilities

• Prepare documents such as agendas, notices and relevant FATCA CRS reports.
• Maintains portfolio of clients with complex structures or with needs of increased difficulty.
• Conducts first level review of documentation for Director signature and requests changes or queries changes as required.
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within Waystone.
• Serve as a client operational contact.
• Monitors the accounts receivables for portfolio of clients.
• Develop and maintain detailed knowledge of US FATCA, CRS and due diligence in accordance with the terms and conditions reflected in the Intergovernmental Agreements, US Treasury Regulations and other applicable legislation, regulations and administrative guidance and display understanding of FATCA and CRS required to proactively begin process of onboarding new FATCA and CRS client through to completion of onboarding process
• Assists in the development and implementation of department AEOI procedures and processes.
• Ensure a seamless operational transition for all new business from implementation through to full active status
• Able/willing to take on additional duties as and when required.
• Assists colleagues when capacity permits and notifies Team Lead with availability.
• Assists Associate Director when other members of team are out of the office with monitoring inboxes and processing work.
• Share key learning and knowledge lessons at team meetings.
• Keeps database up to date and ensures assigned engagements have accurate information and are fully completed.
• Follows all processes and procedures in relation to DEF preparation within Waystone Tracker and DocuSign including ensuring that all documentation is given to the Associate Director for review.
• Timely management of inbox and ensures all client emails are saved to Waystone Tracker.
• Monitors DEF status in DocuSign and regularly updates.
• Prepare AEOI Report for board meetings and arrange phone calls.
  
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Minimum of an Associate’s Degree or a legal qualification with 3 years of industry-related experience.
  
  

Experience

• Transfer Agency experience desirable.
• Excellent interpersonal and customer service skills
• Working knowledge of FATCA/CRS compliance requirements.
• Outstanding time management, organizational skills, oral/written communication skills and attention to detail is required.
• Must be able to work in a fast paced environment including reporting and providing support to various members of the team.
• Individual with a positive “can-do” attitude who takes ownership of assigned responsibilities
• Proficiency in Microsoft Outlook, Excel and Word.
• Team player – flexible and adaptable
• Demonstrate ability to think strategically
• Language skills – Fluency in Cantonese/Mandarin is required.

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